Get in Touch
We'd love to hear from you. Whether you have a question about a product, need help with an order, or just want to share a cute photo of your pet — we're here for it all.
Support Hours
Mon - Fri
9:00 AM - 6:00 PM (EST)
Response Time
Within 24 hours
(usually faster!)
Frequently Asked Questions
How long does shipping take?
Standard shipping takes 5-8 business days. Express shipping (2-4 business days) is available at checkout. Free shipping on orders over $35!
What is your return policy?
We offer a 30-day return window on most items. Items must be unused and in original packaging. See our Refund Policy for details.
Are your products safe for pets?
Absolutely! All our products are designed with pet safety in mind. Always supervise your pet when using any pet product. If your pet has a negative reaction, discontinue use and consult a vet.
Do you ship internationally?
We currently ship to all 50 US states. International shipping is coming soon — sign up for our newsletter to be the first to know!
Send Us a Message
For the fastest response, email us directly:
support@gethappytail.comOr use the contact form below 👇