Refund Policy
Refund & Return Policy
Last updated: July 31, 2026
At HappyTail, we want you and your pet to be happy with every purchase. If you're not completely satisfied, we're here to help.
30-Day Return Window
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible:
- The item must be unused and in its original packaging
- You must provide your order number
- Customized or personalized items are non-returnable unless defective
How to Start a Return
- Email support@gethappytail.com with your order number and reason for return
- We'll send you a return authorization and the return address within 24-48 hours
- Ship the item back to the address provided
- Once we receive and inspect the item, we'll process your refund within 3-5 business days
Refund Processing
- Refunds are issued to your original payment method
- Depending on your bank, it may take 5-10 business days to appear on your statement
- Shipping charges (if any) are non-refundable unless the return is due to our error
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund — no return needed for damaged items under $20.
Wrong Item Received
If you receive the wrong item, contact us immediately. We'll send the correct item at no extra charge and provide a prepaid return label for the wrong item.
Order Cancellations
Orders can be cancelled within 12 hours of placement. After that, the order enters processing and cannot be cancelled (but can be returned upon delivery).
Contact Us
Questions about returns? Email support@gethappytail.com — we typically respond within 24 hours.